Frequently asked questions

FAQ - Frequently asked questions

ūüĆŅHere we have tried to collect common questions, and add as we go along. If you are missing something, you are welcome to contact us!ūüĆŅ

 

Questions about Treetop's spa¬†ūüĆŅ

  • I'm interested in Day Spa in Treetop's awesome mountain spa, how does it work?

Opening hours: Monday-Saturday, 15-20. Price / person: SEK 495 including loan of towel, bathrobe & slippers. Pre-book at least 1 day in advance at [email protected] or 031-55 39 81. The bathing time is 2.5 hours. PS. If you are five people and up, you are counted as a group and need to book your own department.

  • How¬† much does it cost to book the whole mountain spa?

Click on this link and you will come to our price list which applies to groups, from 5 people and up.

Questions about the bars and restaurant¬†ūüĆŅ

  • When is the restaurant open?

The restaurant in the hotel is generally open Monday-Friday 4.30 pm to 8 pm. Saturday 3 pm to 8 pm. Sunday closed. However, this may vary slightly depending on the season. Please contact us for the exact opening hours.

  • What kind of food does Treetop's restaurant serve?

We have a pub menu with dishes for most tastes. Our package offers often include 2- or 3-course dinners. Conference guests have their own menu to choose from.

  • Are there outdoor bars on Treetop?

Sure! We have a bar up in our nice mountain spa, and a rooftop bar on the hotel roof. It is also possible to sit outside in our courtyard, just outside the restaurant.

  • What do the bars serve?

Åbro is our main supplier of beer, and we are also a partner in the brewery Två Feta Grisar (Two fat pigs). That is why we also have their range with us. Beer is available in casks and bottles, there is also a good wine list and of course drinks are served both with and without alcohol.

  • When are the bars open?

The bar in the hotel is open Monday-Saturday, from noon until 10.30 pm. Closed on Sundays. During the summer, our rooftop bar has the same opening hours in fine weather. The bar in the mountain spa is open to pre-booked groups and closed parties.

  • Do you accept cash payment?

We are a cashless hotel, and it is possible to pay with the most common cards and swish.

Questions about the hotel¬†ūüĆŅ

  • What standard of accommodation does the hotel offer?

Treetop is a three star hotel. There are single, double, twin and family rooms, as well as superior rooms with their own jacuzzi. The hotel has 18 hotel rooms, soon 25.

Treetop also has 5 cottages, which are fully equipped with two bedrooms, kitchen and bathroom. Rental is mainly monthly, but if the cottages are vacant, it is also possible to rent weekly. Get in touch with us for reservations!

When there is a lot of bookings in Gothenburg, we sometimes open up our really exclusive hotel rooms up in the mountain spa.

  • Between what times is the reception open, and when can I check in?

The reception is staffed Monday-Saturday 7 am to 10.30 pm, and Sundays 7 am to 3 pm. Check-in can take place after 3 pm and check-out no later than 11 am the following day. If you plan to arrive when the hotel is closed, please contact us to get a code and key to your room.

Questions about booking rooms and packagesūüĆŅ

  • How do I book accommodation or packages on Treetop?

You can book rooms and packages online, around the clock, here on our website. Click here to get to the online booking.

  • Where can I find more information about package deals?

Here on our website there are several advantageous packages that include accommodation, spa and food. Click here and you can read more and also book the packages directly online.

Questions about conferences¬†ūüĆŅ

  • Do you have meeting¬†rooms at¬†Treetop?

There are three conference rooms. Exclusive Kronan for management meetings, which is located high up in the mountain spa. "Stammen" for up to 25 people at entrance level, and "Trädet" for up to 15 persons next to the restaurant. Read more about the conference facilities here.

Questions about cancellation policy¬†ūüĆŅ

  • When do I have to cancel at the latest?

The cancellation policy varies depending on what you have booked. To see what applies to your booking, check the confirmation you received from us.

Covid-19 - safety and health ūüĆŅ

Read more here about how we work with hygiene and routines due to Covid-19. You can always feel safe with us!

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